Connect WhatsApp support. Customer service offers free part replacement and returns only for eligible orders within 10 Days from the Delivery date, else applicable return logistics charges and uninstallation charges will be deducted from the order refund amount. Please note that we also offer paid uninstallation service at selected locations. Usually, customers only perform the uninstallation within the safety of their home or office using online help videos (that we can provide via WhatsApp).
Why these charges will be borned by customers? because all products are designed for self assembly and no concession costs were included under the original price to cover for service or package renewing to ensure that you get the product at the best price. We can only pay for the replacement product and its relevant shipping charges, where it has been confirmed as a manufacturing defect problem from our end.